AGB

Terms of Service

These Terms of Service govern the use of https://elliatta.shop and purchases made from elliatta.

By accessing our website or placing an order, you agree to these Terms of Service.

Store Information

Store Name: elliatta
Website: https://elliatta.shop
Email: info@elliatta.shop
Phone: +49 176 7592448

Business Address:
Ellernstr. 12
30175 Hannover
Germany

Products

elliatta sells fashion products including:

  • Maxi dresses;

  • Mini dresses;

  • Midi dresses;

  • Formal dresses;

  • Skirts;

  • Other women's apparel.

Our primary sales market is the United States.

Product Information

We aim to provide accurate:

  • Product titles;

  • Descriptions;

  • Sizes;

  • Images;

  • Colors;

  • Prices;

  • Availability information.

Color appearance may vary depending on the customer's screen or device.

Measurements may vary slightly depending on garment construction and measurement method.

Sizing

Customers should review available size information before ordering.

Sizing may differ between styles and products.

Prices

Prices shown on the website apply at the time an order is placed, subject to correction of obvious technical or pricing errors.

Applicable taxes and other charges, where required, will be displayed during checkout.

Orders

Submitting an order does not necessarily mean the order has been finally accepted.

We may verify:

  • Product availability;

  • Payment authorization;

  • Shipping details;

  • Security or fraud concerns.

We may cancel or decline an order where reasonably necessary, including where an item is unavailable or payment cannot be verified.

Payment

Customers must provide accurate payment and billing information.

The payment methods actually available are those displayed during checkout.

Shipping

Our normal order processing time is 1–3 business days.

Our estimated shipping transit time for United States orders is 5–8 business days.

See our Shipping Policy for additional information.

Returns and Refunds

Eligible return requests must be submitted within 30 business days after delivery.

Approved refunds will be processed within 7 business days and returned to the original payment method.

See our Return & Refund Policy for complete conditions.

Customer Information

Customers are responsible for providing accurate:

  • Name;

  • Shipping address;

  • Billing information;

  • Email address;

  • Telephone number.

Incorrect information may delay or prevent delivery.

Intellectual Property

Unless otherwise stated, original website materials owned by elliatta, including text, branding, graphics, and layout elements, may not be copied, reproduced, or commercially exploited without authorization.

Third-party trademarks remain the property of their respective owners.

Prohibited Activities

Customers may not use the website to:

  • Violate applicable law;

  • Commit fraud;

  • Distribute malware;

  • Interfere with website operation or security;

  • Impersonate another person;

  • Infringe intellectual property rights;

  • Abuse checkout, payment, or promotional systems.

Third-Party Services

Our website may use third parties for services such as:

  • Website hosting;

  • Payments;

  • Shipping;

  • Analytics;

  • Customer communications.

Those providers may have separate terms and privacy policies.

Website Availability

We aim to keep the website functional and available.

However, temporary interruptions may occur due to maintenance, technical problems, or events outside our reasonable control.

Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded.

To the extent permitted by applicable law, elliatta will not be responsible for indirect or consequential losses caused solely by circumstances outside our reasonable control.

Mandatory consumer protections remain unaffected.

Applicable Consumer Rights

Nothing in these Terms is intended to deprive consumers of mandatory rights provided under applicable consumer protection law.

Changes to These Terms

We may update these Terms from time to time.

The current version will be published on the website.

Contact Us

elliatta
Email: info@elliatta.shop
Phone: +49 176 7592448

Ellernstr. 12
30175 Hannover
Germany

Shipping Policy

Last Updated: September 2026

Thank you for shopping with elliatta.

This Shipping Policy explains how orders placed through https://elliatta.shop are processed, shipped, tracked, and delivered.

Our primary sales market is the United States.

Store Information

Store Name: elliatta
Email: info@elliatta.shop
Phone: +49 176 7592448

Business Address:
Ellernstr. 12
30175 Hannover
Germany

Shipping Destination

We accept eligible orders for delivery to customers in the United States.

Delivery availability may depend on:

  • Product availability;

  • Delivery location;

  • Carrier service;

  • Applicable restrictions.

Order Processing Time

Our standard processing time is:

1–3 business days

Processing begins after successful order placement and payment authorization.

Processing may include:

  • Order verification;

  • Payment confirmation;

  • Product preparation;

  • Product availability checks;

  • Packaging;

  • Shipping preparation.

Processing time does not include transit time.

Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders placed outside normal business days generally begin processing on the next available business day.

Shipping Transit Time

After an order has completed processing and has been shipped, our estimated transit time is:

5–8 business days

Estimated Total Delivery Time

Our normal estimated delivery timeframe is therefore:

1–3 business days processing
plus
5–8 business days shipping

This generally means approximately:

6–11 business days

Delivery estimates are not guaranteed arrival dates.

Shipping Charges

Any applicable shipping charge will be clearly displayed during checkout before payment is completed.

Customers will be able to review:

  • Product price;

  • Shipping charge, if applicable;

  • Applicable taxes;

  • Final order total.

We do not intentionally add undisclosed shipping charges after checkout.

Order Confirmation

Customers may receive an order confirmation after successful order placement.

Please review all information carefully.

Tracking Information

When tracking is available, customers may receive:

  • Tracking number;

  • Carrier information;

  • Tracking link;

  • Delivery status updates.

Carrier systems may require some time before tracking information becomes active.

Accurate Shipping Information

Customers are responsible for providing accurate:

  • Recipient name;

  • Street address;

  • Apartment or unit information;

  • City;

  • State;

  • ZIP code;

  • Country;

  • Contact information.

Incorrect information may result in delivery delays or failed delivery attempts.

Address Changes

To request a shipping address change, contact:

info@elliatta.shop

as soon as possible.

We cannot guarantee changes once fulfillment has begun or the package has shipped.

Delayed Shipments

Delivery may occasionally be affected by:

  • Carrier delays;

  • Weather;

  • Transportation disruptions;

  • Public holidays;

  • High-volume periods;

  • Incorrect shipping details;

  • Customs or cross-border procedures where applicable;

  • Other circumstances outside our reasonable control.

Lost Shipments

If tracking indicates a possible lost shipment, contact us with your order number and available tracking details.

We may work with the carrier to investigate.

Packages Marked as Delivered

If a package is marked as delivered but cannot be found, customers should:

  • Confirm the delivery address;

  • Check the delivery area;

  • Check with household members;

  • Check with neighbors where appropriate;

  • Check building reception or parcel storage;

  • Review carrier delivery information.

Contact us if the package remains missing.

Damaged Shipments

If a product arrives damaged, contact us and provide:

  • Order number;

  • Description of the problem;

  • Photographs of the product;

  • Photographs of the packaging where applicable.

Incorrect or Missing Items

If an item is incorrect or missing, contact:

info@elliatta.shop

with your order details.

Returns

Returns are subject to our separate Return & Refund Policy.

Customers should contact us before returning a product.

Contact Us

elliatta
Email: info@elliatta.shop
Phone: +49 176 7592448

Ellernstr. 12
30175 Hannover
Germany