Versand

Shipping Policy

Thank you for shopping with elliatta.

This Shipping Policy explains how orders placed through https://elliatta.shop are processed, shipped, tracked, and delivered.

Our primary sales market is the United States.

Store Information

Store Name: elliatta
Email: info@elliatta.shop
Phone: +49 176 7592448

Business Address:
Ellernstr. 12
30175 Hannover
Germany

Shipping Destination

We accept eligible orders for delivery to customers in the United States.

Delivery availability may depend on:

  • Product availability;

  • Delivery location;

  • Carrier service;

  • Applicable restrictions.

Order Processing Time

Our standard processing time is:

1–3 business days

Processing begins after successful order placement and payment authorization.

Processing may include:

  • Order verification;

  • Payment confirmation;

  • Product preparation;

  • Product availability checks;

  • Packaging;

  • Shipping preparation.

Processing time does not include transit time.

Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders placed outside normal business days generally begin processing on the next available business day.

Shipping Transit Time

After an order has completed processing and has been shipped, our estimated transit time is:

5–8 business days

Estimated Total Delivery Time

Our normal estimated delivery timeframe is therefore:

1–3 business days processing
plus
5–8 business days shipping

This generally means approximately:

6–11 business days

Delivery estimates are not guaranteed arrival dates.

Shipping Charges

Any applicable shipping charge will be clearly displayed during checkout before payment is completed.

Customers will be able to review:

  • Product price;

  • Shipping charge, if applicable;

  • Applicable taxes;

  • Final order total.

We do not intentionally add undisclosed shipping charges after checkout.

Order Confirmation

Customers may receive an order confirmation after successful order placement.

Please review all information carefully.

Tracking Information

When tracking is available, customers may receive:

  • Tracking number;

  • Carrier information;

  • Tracking link;

  • Delivery status updates.

Carrier systems may require some time before tracking information becomes active.

Accurate Shipping Information

Customers are responsible for providing accurate:

  • Recipient name;

  • Street address;

  • Apartment or unit information;

  • City;

  • State;

  • ZIP code;

  • Country;

  • Contact information.

Incorrect information may result in delivery delays or failed delivery attempts.

Address Changes

To request a shipping address change, contact:

info@elliatta.shop

as soon as possible.

We cannot guarantee changes once fulfillment has begun or the package has shipped.

Delayed Shipments

Delivery may occasionally be affected by:

  • Carrier delays;

  • Weather;

  • Transportation disruptions;

  • Public holidays;

  • High-volume periods;

  • Incorrect shipping details;

  • Customs or cross-border procedures where applicable;

  • Other circumstances outside our reasonable control.

Lost Shipments

If tracking indicates a possible lost shipment, contact us with your order number and available tracking details.

We may work with the carrier to investigate.

Packages Marked as Delivered

If a package is marked as delivered but cannot be found, customers should:

  • Confirm the delivery address;

  • Check the delivery area;

  • Check with household members;

  • Check with neighbors where appropriate;

  • Check building reception or parcel storage;

  • Review carrier delivery information.

Contact us if the package remains missing.

Damaged Shipments

If a product arrives damaged, contact us and provide:

  • Order number;

  • Description of the problem;

  • Photographs of the product;

  • Photographs of the packaging where applicable.

Incorrect or Missing Items

If an item is incorrect or missing, contact:

info@elliatta.shop

with your order details.

Returns

Returns are subject to our separate Return & Refund Policy.

Customers should contact us before returning a product.

Contact Us

elliatta
Email: info@elliatta.shop
Phone: +49 176 7592448

Ellernstr. 12
30175 Hannover
Germany