Widerrufsrecht

Return & Refund Policy

Thank you for shopping with elliatta.

We want customers shopping at https://elliatta.shop to have a clear understanding of our return and refund process. This Return & Refund Policy explains the conditions for returns, the applicable return period, refund processing, damaged or incorrect products, exchanges, and related customer responsibilities.

Store Information

Store Name: elliatta
Website: https://elliatta.shop
Email: info@elliatta.shop
Phone: +49 176 7592448

Business and Return Address:
Ellernstr. 12
30175 Hannover
Germany

Our primary sales market is the United States.

Return Period

Customers may request a return within 30 business days after receiving the product.

The return period begins on the date the shipment is shown as delivered by the applicable shipping carrier.

To qualify for consideration under this policy, the customer must submit the return request within the applicable 30-business-day period.

Requests submitted after the return period may not be accepted unless otherwise required by applicable consumer protection law.

How to Request a Return

To request a return, contact:

info@elliatta.shop

Please provide:

  • Your order number;

  • Your full name;

  • The email address used for the order;

  • The product you wish to return;

  • The reason for the return;

  • Photographs where the product is damaged, defective, incorrect, or materially different from its description.

Please wait for our return instructions before sending a product back.

Returns sent without following the provided instructions may experience processing delays.

Return Eligibility

For a standard return, the product should generally:

  • Be returned within the applicable return period;

  • Be unworn except for reasonable fitting;

  • Be unwashed;

  • Be unaltered;

  • Be undamaged by the customer;

  • Be free from stains, perfume, makeup, deodorant, or other signs of use;

  • Include original tags where applicable;

  • Include original accessories and packaging where reasonably possible.

Customers may reasonably try on clothing to determine size and fit.

Dresses and Formalwear

Because many of our products are dresses and formal garments, customers should take reasonable care when trying them on.

Products may not qualify for a standard return if they have:

  • Been worn to an event;

  • Been washed or dry-cleaned;

  • Been altered or tailored;

  • Been stained or damaged;

  • Had required tags removed;

  • Been modified from their original condition.

This does not limit rights relating to defective, damaged, incorrect, or materially misdescribed products.

Change-of-Mind Returns

Eligible returns may be requested for reasons such as:

  • Change of mind;

  • Size or fit concerns;

  • Style preference;

  • Product no longer required.

The return must still satisfy the conditions described in this policy.

Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged;

  • Defective;

  • Incorrect;

  • The wrong size due to our fulfillment error;

  • The wrong color or style due to our error;

  • Materially different from the item ordered;

please contact us as soon as reasonably possible.

We may request photographs or other reasonable supporting information.

Where the issue is confirmed to have resulted from our error or a product defect, we will provide an appropriate remedy.

Return Shipping Costs

For a confirmed defective, damaged, or incorrect product caused by our error, we will cover reasonable return shipping costs where applicable.

For a return based solely on customer preference, change of mind, size choice, or style preference, the customer may be responsible for return shipping costs unless we advise otherwise or applicable law requires otherwise.

Any applicable return shipping responsibility will be communicated before the customer sends the item back.

Return Address

Approved returns should be sent according to the return instructions provided by our customer service team.

Unless we provide a different approved return location, our return address is:

elliatta
Ellernstr. 12
30175 Hannover
Germany

Please contact us before sending a return.

Return Inspection

Once a returned item is received, we may inspect:

  • Product condition;

  • Tags and packaging;

  • Return eligibility;

  • Whether the correct product was returned;

  • Whether the product shows signs of use, washing, alteration, or customer-caused damage.

We will notify the customer after the return has been reviewed.

Refund Method

Approved refunds will be returned to the original payment method used for the purchase.

Refund Processing Time

Once a refund has been approved, elliatta will process the approved refund within 7 business days.

The approved refund will be sent back through the original payment channel.

After we issue the refund, the customer's bank, card issuer, or payment provider may require additional time before the funds appear in the customer's account.

Refund Amount

The approved refund will ordinarily cover the eligible purchase amount of the returned product.

Any other refundable amount will depend on the reason for the return and applicable law.

Exchanges

If you require another size, color, or style, contact:

info@elliatta.shop

Exchange availability depends on inventory.

Where an exchange cannot be provided, the customer may complete an eligible return and place a new order.

Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before fulfillment begins.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. The customer may instead follow the return procedure after receiving the order.

Consumer Rights

Nothing in this Return & Refund Policy is intended to restrict mandatory consumer rights that cannot legally be excluded.

Contact Us

elliatta
Email: info@elliatta.shop
Phone: +49 176 7592448

Ellernstr. 12
30175 Hannover
Germany