Privacy Policy

This Privacy Policy explains how elliatta collects, uses, discloses, stores, and protects personal information when customers visit, communicate with, or purchase from https://elliatta.shop.

Business Information

Store Name: elliatta
Website: https://elliatta.shop
Email: info@elliatta.shop
Phone: +49 176 7592448

Address:
Ellernstr. 12
30175 Hannover
Germany

Personal Information We May Collect

Depending on how you interact with our website, we may collect information such as:

• Name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Order information;

• Product selections;

• Transaction information;

• Customer service communications;

• Return and refund information;

• IP address;

• Device information;

• Browser information;

• Website activity;

• Cookie and similar technology information.

Payment information may be processed by authorized payment service providers.

How Information Is Collected

We may collect information:

• Directly from customers;

• When an order is placed;

• During checkout;

• When a customer contacts us;

• Through cookies and similar technologies;

• Through Shopify and other service providers used to operate our store.

How We Use Personal Information

We may use personal information to:

• Process orders;

• Verify transactions;

• Arrange shipping;

• Provide order confirmations;

• Provide tracking information;

• Process returns and refunds;

• Respond to customer questions;

• Prevent fraud;

• Protect account and transaction security;

• Maintain and improve our website;

• Analyze website performance;

• Comply with legal obligations;

• Send marketing communications where permitted.

Shopify

Our online store uses Shopify.

Shopify may process information in connection with hosting, commerce functionality, checkout, security, analytics, and other services used to operate our store.

Shopify's own privacy practices apply to information processed by Shopify in its own capacity.

Service Providers

We may provide information to service providers that help us operate the store, including providers involved in:

• Hosting;

• Payments;

• Order fulfillment;

• Shipping;

• Fraud prevention;

• Analytics;

• Customer support;

• Email communications;

• Technical services.

We intend to share only information reasonably necessary for those services.

Payment Processing

Payment transactions may be processed through third-party payment providers.

We do not intend to store full payment card information directly where that information is securely processed by an authorized payment provider.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable core website functionality;

• Maintain shopping cart functionality;

• Remember customer preferences;

• Support checkout;

• Prevent fraud;

• Analyze website performance;

• Measure advertising effectiveness where permitted.

Where legally required, customers may be provided with privacy or cookie preference controls.

Marketing

Where permitted by law, we may use customer information to send relevant marketing communications.

Customers may unsubscribe from promotional emails using the unsubscribe mechanism contained in the communication.

Transactional communications relating to purchases, shipping, refunds, or customer service may still be sent where necessary.

Analytics

We may use analytics tools to understand how customers use the website and to improve usability, performance, and customer experience.

Data Retention

Personal information may be retained for as long as reasonably necessary for purposes including:

• Completing orders;

• Maintaining transactional records;

• Customer support;

• Fraud prevention;

• Accounting and tax requirements;

• Legal compliance;

• Dispute resolution.

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We use reasonable administrative, organizational, and technical measures intended to safeguard personal information.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

International Processing

Because elliatta is located in Germany and sells primarily to customers in the United States, customer information may be processed in multiple countries.

Where legally required, appropriate safeguards may apply to international data transfers.

Privacy Rights

Depending on applicable law, customers may have rights to:

• Request access to personal information;

• Request correction;

• Request deletion;

• Request restriction of certain processing;

• Object to certain processing;

• Request data portability;

• Withdraw consent where processing is based on consent;

• Opt out of certain marketing activities.

Legal exceptions may apply.

United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where applicable, customers may contact us to request access, correction, deletion, or other legally available privacy rights.

Children's Privacy

Our website is intended for general retail customers.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

Policy Updates

We may update this Privacy Policy to reflect changes in technology, business practices, services, or legal requirements.

The latest version will be published on our website.

Contact Us

For privacy questions:

elliatta
Email: info@elliatta.shop
Phone: +49 176 7592448

Ellernstr. 12
30175 Hannover
Germany